Question 1

How to enable camera and microphone access

Accepted Answer

For applications who may face challenges in enabling camera and microphone access during their interview.

Follow these simple steps to enable the camera and microphone while submitting your application.

Computer

During the Audio/Video test please make sure that you press the "Allow" button

Incase you press the "Block" button by mistake, or if you receive an error message saying your camera or microphone permissions are not enabled. You can enable camera and/or microphone permissions by clicking on the settings icon in the address bar of your browser.

Once the permissions are enabled, you will need to refresh or reload the page for the video/audio to start working.

Safari on macOS

Please make sure you hit the "Allow" button when asked for camera and microphone permissions when asked for.

If you've hit "Don't Allow" by mistake - refreshing the page will show the same popup again. If you've pressed "Never for This Website" by mistake or receive the "Please enable camera & microphone permissions" message while submitting your answer, follow these steps.

With the application page open in Safari
Go to Safari and then Settings from the top menu bar
Go to Websites in the settings panel

Question 2

Use your own custom domain or subdomain for application and career page links

Accepted Answer

Click on the dropdown in the top right corner inside the Hirevire window
Go to My account
Choose the Domains option in the sidebar
Enter the sub-domain or the domain that you'd like to use for your application and career pages and click The subdomain used in the example is "yourcustomsubdomain". The subdomain needs to be part of a domain name that you control the DNS for.
You'll be asked to add a CNAME entry. You can do that wherever you manage the DNS entries of the particular subdomain you entered. Most likely this is going to be the registrar where you purchased the domain name. Eg. Name.com, Godaddy or something similar. Some generic instructions to update the DNS entries are present here.
DNS changes might reflect slowly - based on the service you use to manage the domain name. You might have to wait anywhere between 30 seconds to 12 hours for the DNS entries you've made to reflect on the Hirevire domain name panel.
You should be able to see a "checking" status change to "Configured" once the DNS change have propagated.
The public links to the application pages, the personalized invite links and career page links will now change to the custom subdomain you've used.

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Question 3

Bulk Invite candidates

Accepted Answer

Invite candidates

Go the job post that you would like to invite candidates to.
Choose "Invited" in the sidebar.
You can either manually invite candidates or import a CSV to bulk import candidates
Choosing a CSV file will provide you the option to mark different columns from your sheet corresponding to the information needed to invite candidates.
The next step shows you a preview of the candidates to be invited.
The invite email contains a unique link for each candidate which lets them start hte application without having the enter details on the job application page.
Candidates can also resume incomplete applications using the same unique invite links.

Question 4

Send an automated shortlisted email to a candidate

Accepted Answer

<ol>
<li>Click into an existing job.</li>
<li>Click on the ⚙️ icon in the top right and choose the settings option - to view the job settings screen
<a href="https://downloads.intercomcdn.com/i/o/817779396/3fb4a18ee49a2f0e1450ad72/image.png?expires=1724666400&signature=9249af6e83250ec0b06decbac8b8b2b766d4f1f5d967a7ec19912cad01f22ccf&req=fCEgEc53nohZFb4f3HP0gOjMJx1YcfEUqY51QtUAVPhHhO2zAkJiy2rviUyR%0ACAc%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/1e506dee54aa3800/f607527f-c55f-409f-9a0f-9b7cbc_usrd6o.png" alt="" /></a></li>
<li>In the sidebar choose "Emails"
<a href="https://downloads.intercomcdn.com/i/o/817780397/96c94846fcf064ee68bab1b3/image.png?expires=1724666400&signature=283da8a78998ceaccb6363e2e27115f57cf052bc7fe2c268e755e4382874d948&req=fCEgEcF%2BnohYFb4f3HP0gHIF8TfiG9j0e3nDzJGkOfcz6vPIxX%2B3iKwSt2%2FF%0AgtE%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/90ac14d53b69d800/a1ccfbd6-0d37-48ef-8027-a09025_13v0im.png" alt="" /></a></li>
<li>Scroll down and enable the Shortlisted Applicants email template by turning the toggle switch to the ON position.
<a href="https://downloads.intercomcdn.com/i/o/820414011/b9e05a124e25a2f522981cde/image.png?expires=1724666400&signature=9e2955cb89d22e182f9f41b1045c898185a4d3ff56693b3fbf190c8eb4850508&req=fCInEsh6nYBeFb4f3HP0gCF7PR%2Bi%2FQCUo7VtiEhM63Zdu7BjoGiUHg8q7PBM%0AfRg%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/9a4c1309de3d5000/ddac250b-05d4-4627-a943-f0034b_aaaa3.png" alt="" /></a></li>
<li>Verify the email template that will</li>
</ol>

Question 5

Add more details to each question

Accepted Answer

__This is possible only in media response type questions. __

During creating a new job - or editing an existing job
Click on the 💬 icon next to the question

In the sidebar that shows up you can now add the details

This can be

text (which can be formatted)
links
code blocks
embeds (for externally hosted media)

You can also add a video to explain details.

You can either upload a previously recorded video.

Or record a video right within the sidebar

Question 6

Connect Hirevire to Ashby ATS

Accepted Answer

Navigate to "My Account" and select "Integrations."
Find "Ashby" and click on the connect button next to it. .
A new Hirevire API key has been generate for you and copy it.

Click on "Admin > Integrations" link in Ashby connection window, to access the admin integrations page.
Enable the Hirevire integration. Then paste your copied API key into the Hirevire API field.
In the Asbhy API fied, create a new API key for Hirevire, and copy it.

Paste this copied Ashby key into the corresponding field within the Hirevire window under the field for "Your Ashby API Key".

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